This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Communication and understanding"

About: Hillingdon Hospital

My husband is Deaf - signs British sign language. The security lady was so helpful and determined to make sure that my husband had access and communication - she made sure I was admitted into the restricted area too. Thank you v much for your humanity and awareness. The nurse on the door wasn’t Deaf aware (but security sorted it). Thank you to the caring and efficient male nurse who saw my husband at the final station in A&E and the X-Ray people - thank you for your Deaf awareness re how are deaf ppl supposed to see through masks? And thank you to the kind and efficient gentlemen in the waiting area of the x-ray department. We may have waited 3 long hours but your Deaf awareness and professionalism was appreciated.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hillingdon Hospital 2 years ago
Hillingdon Hospital
Submitted on 28/10/2021 at 15:21
Published on nhs.uk at 18:41


Dear Alison

Thank you for taking time to provide feedback on your husband's visit to Hillingdon Hospital last year. I apologise for the delay in responding to you. We continue to try and ensure that all staff are trained in managing people with all kinds of disabilities and it is reassuring that your experience was positive.

Thank you again and I will share your comments with our A&E, X-Ray and security staff.

Best wishes

Catherine Holly

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k