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"Unbelievable staff"

About: West Cumberland Hospital

I had to take my young child to A&E immediately following NHS 111 advice and this was very worrying. All the staff from the moment we arrived at the desk through triage and to the doctor were all brilliant. The doctor diagnosed the issue and set things in motion to resolve the immediate issue and to provide a referral long term. My child felt so comfortable at the hospital due to the manner of the staff. They all took the time to discuss things my child liked and had good conversation with a 5yr old whilst doing their job professionally. My child came away very comfortable with the whole experience, whilst feeling much better despite being initially scared that they had to attend hospital. Thank you so much.

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Responses

Response from West Cumberland Hospital 2 years ago
West Cumberland Hospital
Submitted on 20/08/2021 at 15:19
Published on nhs.uk at 17:58


A recent audit of the Trust responses on this website has identified that we did not receive your comment and therefore have not been able to respond in an appropriate timeframe. This was beyond our control as we have only recently been given the access to enable us to respond. Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,

Alison

Patient Experience

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