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"Rude."

My partner attended the hospital today due to her having an infected toe, which consequently was sending shooting pains up her leg. She was finding it hard to walk on it, and with her being on the frontline and working retail, she is working in heptic environments to make sure that people have their daily necessities. She was finding it hard to work with the infection. Whilst attending this hospital, the nurse made a comment to her face 'its not even THAT infected' whilst looking at her as if she was stupid to have come down to the hospital today. She then proceeded to exit the room to get the antibiotics and she said to another nurse 'Its really stupid' and looked back towards the room my partner was in and the other nurse agreed. I understand we are currently in a pandemic but my partner has been putting off seeking medical attendance due to this, but it only grew worse and needed sorting as again, she is currently working retail were it is heptic due to people needing supplies during this pandemic, and she couldn't continue to do her job to the best of her ability. I think the way the staff helping her handled the situatuon was rude and quite offensive not knowing the reason behind her coming down today. Unproffessional and rude is all i have to say.

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Responses

Response from Redcar Primary Care Hospital 3 years ago
Redcar Primary Care Hospital
Submitted on 19/06/2020 at 14:23
Published on nhs.uk at 16:33


Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your partner's recent experience at the Redcar Primary Care Hospital.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 who can help to resolve your issues.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments.

Thank you

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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