"Initial Contact & Process Management "

There are some good doctors at the practice who are experienced, competent, thorough and listen to what you are saying. It’s an entirely different experience navigating the frontline. I feel as if I’m preparing to go into battle each time. Sometimes you hit lucky and get someone who is helpful. Often not. I have shed tears of frustration on more than one occasion after the call. I avoid phoning and will email/use ereception where possible. When I received a text with a link to complete my annual review, I replied to the text with some queries. I have 2 of the conditions listed and the application would only let you select one. I also wanted to know whether the spirometry test included in the review would be picked up at a later date. When I received no response, I emailed the practice - first on 28/04, then chased on 05/05 & 13/05. I’m still waiting for any response - even one saying this email address is currently not being monitored. I am now wanting to find out status of second shielding letters GPs are reportedly sending out as well as get answers to my original queries. Today, I tried ereception but no joy yet. To be fair, I’ve only tried once and it was afternoon. Why does making contact have to be such an unpleasant experience most of the time?