"A blot on an otherwise good service "

I attended out patients urology clinic yesterday ,time of appointment 10-35 time seen 11-45 , as I arrived early there is no reason why I would be seen so late,no one came out to waiting area to call me in ,my husband at 11-45 went and enquired as to why we had not been called ,they said they had put me down as a no show ,which is rediculous as we were booked in at reception before 10-30 am . 3 nurses or ass:nurses were standing round a doorway for most of the time we were there they didn’t appear to have anything to do but if they don’t call you from the waiting area are you expected to have gift of second sight .This is the first time I have ever had to complain about the service ,but my husband & I are sheilded patients he with lung cancer both lungs which has spread to liver

& me with MS & Myasthenia Gravis we both have Diabetes ,as you can see from our conditions we don’t want to be out of the house for to long ,it was far to long to wait ,sorry I am having to make this complaint but we were failed by this hospital yesterday a blot on an otherwise good service ,