This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

We have repeatedly been let down.

Posted By Frustratedbeyondbelief

"We have repeatedly been let down."

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health Leeds and York Partnership NHS Foundation Trust / Crisis resolution

(as a carer),

I am absolutely disgusted in the way my partner has been treated by the Leeds Community Mental Health Team. He has highly complex needs and we have repeatedly been let down, even one stating his needs are not of a mental health nature! He is repeatedly suicidal and has been for many years. The Social Worker is at their wits end and has been incredible throughout. 

All we want is support and care from those who are supposed to provide it when needed. My partner is far from an easy case, that is well documented but to be let down in such a manner is appalling. I'm having to pick up the pieces all the time which I should not have to do alone. I do not want him to suffer. I do not want him to end up doing the unthinkable because of mispractice, unprofessionalism and palming off to pillar and post because I feel they do not want the hassle of dealing with him. 

Cannot believe I am saying this as I have members of family of whom are NHS but I ashamed of our service right now. Particularly the way they are handling this case. I ask what is to be done about this because he needs support and care!!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leeds and York NHS Partnership NHS Foundation Trust 3 years ago
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 12/06/2020 at 10:27
Published on Care Opinion at 11:48

Thank you for sharing your comments with us. We aspire to provide outstanding services so your feedback is very important to us as it will help us to learn and improve. We’re going to follow this up with the team involved and we’ll be back in touch on this forum within 10 working days.

Response from Leeds and York NHS Partnership NHS Foundation Trust 3 years ago
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 15/06/2020 at 16:04
Published on Care Opinion on 16/06/2020 at 09:24

My name is Josef Faulkner and I am the Clinical Operations Manager for the Community Mental Health Service.

I am really saddened to read of your experience of the Trust and that of your partner. I would like to urge you to make contact with the PALS team directly on 0800 052 5790 or email PALS.lypft@nhs.net in order that you concerns can be reviewed in greater detail.

I would like to take this opportunity to thank you for taking the time to post your concerns and I appreciate that this is not easy to do. I can sense from your posting that this is a really difficult time for you and do hope you feel able to make contact with us direct.

Other support and information is available from the Mindwell website: https://www.mindwell-leeds.org.uk/.

I also hope that you are also receiving the support you require, information is available on the Carers Leeds website: https://www.carersleeds.org.uk/.

Opinions
Next Response j
Previous Response k