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TOTALLY RECOMMENDED

Story from nhs.uk

"TOTALLY RECOMMENDED"

About: Royal Brompton Hospital

I came 2 years ago for a valve replacement. I was scared at first but the great care & professionalism & constant reassurance from the Cardiologists, the helpful with good humour Nurses, the Happy Dinner Ladies, the Cleaners and the wonderful Chef cooking tasty & fresh dishes so that patients can recover quicker as I was told.

I left Royal Brompton feeling stronger to continue my life journey. Thank you from the bottom of my ♡. Keep up the good work!

However, the outpatients department needs help, it's a bit chaotic, the receptionists don't seem to know what's going on. My yearly appt wasn't even in the system yet I had a letter. I had to speak to the administrator? to sort it out.

Also I had to wait for almost 2 hrs for my 15 mts appt

I have an appt coming up this July but I'm dreading it. I might even cancel it 😦

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Responses

Response from Royal Brompton Hospital 3 years ago
Royal Brompton Hospital

Submitted on 09/06/2020 at 11:19
Published on nhs.uk on 10/06/2020 at 10:43

Thank you for your kind comments about our staff. Regarding your comments about the outpatients department and your upcoming appointment, would you please contact our Patient Advice and Liaison Service (PALS) team directly on 020 7349 7715 or pals@rbht.nhs.uk so we can look into this further. Many thanks again for making contact.

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