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Patient centred quality care

Posted By Lilyw

"Patient centred quality care"

About: Ninewells Hospital / Dermatology

(as a service user),

Had skin cancer surgery yesterday at Ninewells Hospital Dundee.

From start to finish the whole procedure was excellent. Mr Sheker and his team Lorna, Claire, HCSW and receptionist were all so professional and kind. Made me feel at ease, procedure done very gently with great care. In this time of Covid the IPC was excellent. I myself have recently retired from the NHS and was very happy to be given patient-centered quality care. Well done all, keep up the good work. 

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Responses

Response from Dawn Harrison, Interim Complaints & Feedback Team Lead, Business Unit, NHS Tayside 3 years ago
Dawn Harrison
Interim Complaints & Feedback Team Lead, Business Unit,
NHS Tayside

Submitted on 08/06/2020 at 17:06
Published on Care Opinion on 10/06/2020 at 11:08

Dear Lilyw

Thank you very much for taking the time to provide this very positive feedback about the care you received whilst attending hospital for skin surgery. I will share your kind words with the individuals involved who will be delighted that you had such a positive experience.

Regards

Sandra Larkin

Lead Nurse

Specialist Surgery

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