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"Treatment"

About: Community Nursing Services / Mansfield Community Nursing

(as a carer),

My husband had an abscess on his scrotum which needed packing and dressing on a daily basis. The district nurse service called 5 times, 3 different nurses, during his treatment. They were all very polite, very knowledgeable and gave real care to him. It was a very embarrassing time for my husband but they made him feel at ease and confident. They arrived at the time they said they would with all the equipment they needed. They even took the time to telephone him before they arrived so he had time for a shower. I cannot rate the service and care we both received highly enough. Thank you so much, he is 90% recovered now.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 3 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 12/06/2020 at 23:27
Published on Care Opinion at 23:27


picture of Jane Danforth

Dear Jessiewessie32

Firstly, I want to say sorry for the delay in replying to your feedback. I'm not sure why you haven't had a reply from the service yet so I will follow it up.

It sounds like the district nurse service gave your husband some really good real care, support and reassurance.

Thank you for sharing your experience, it does make a difference to staff and the service. It's helpful to know what we are doing well and what we need to work on

I hope your husband has continued to recover.

With very best wishes to you both

Jane

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