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Waited so long for an appointment

Posted By patient 21

"Waited so long for an appointment"

About: Raigmore Hospital / Gynaecology

(as the patient),

Waited so long for an appointment and it ended up being unhelpful and patronising

I waited several months for an appointment after experiencing pelvic pain and nausea everyday for months and when I finally got an appointment the person I saw was rude and dismissive. They asked me very basic questions and then decided it wasn’t their departments problem, when I am certain it definitely is a gynaecology issue. When I asked for any help/advice, they said that I cannot expect them to do everything. Which has left me back at square one.  

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 3 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 10/06/2020 at 14:21
Published on Care Opinion at 14:21

picture of Sylvia Fraser

Dear Patient 21

Thank you for contact us via Care Opinion. I am sorry to read that you have had such a bad experience during your appointment with the Obstetrics & Gynaecology Team at Raigmore Hospital.

In order for me to fully investigate this issue for you I would be grateful if you could contact me on sylvia.fraser@nhs.net and confirm your personal details. I can then investigate your concerns fully and understand how we can positively progress this matter for you.

With best wishes

Sylvia

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