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Care Opinion

First Class Experience

Posted By ChungusDoug

"First Class Experience"

About: General practices in Fife Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as a service user),

Admitted to hospital after seeing my GP at Skeith Medical Practice. Was seen in A&E, medical and nursing staff were fantastic and the care was first class. All investigations I needed were done so quickly.

I was kept up to date with plans and treatment as was my family.

I was transferred to Admissions Unit One and the excellent care continued. I was made to feel welcome and those who were caring for me introduced themselves to me and they made me feel at ease. Nothing was any bother to them, even for the short time I was there.

I then went to Ward 51. The care I received was excellent. They made sure I knew what to expect and what was going to happen next. Again I was so pleased that my family was contacted and kept informed of my condition, treatment and what was to happen next. 

Overall it was a first class experience.

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Responses

Response from Dr Andrew J Kinnon, Consultant and Clinical Lead in Emergency Care, Emergency Care, NHS Fife 3 years ago
Dr Andrew J Kinnon
Consultant and Clinical Lead in Emergency Care, Emergency Care,
NHS Fife

Submitted on 15/06/2020 at 12:15
Published on Care Opinion at 12:15

picture of Dr Andrew J Kinnon

Dear ChungusDoug

many thanks for taking the time to comment about your positive experience. I am delighted that you found your patient journey from the Emergency Department through to AU1 and finally Ward 51 was a first class experience, I'm sure this must have been a worrying time for you and your family. It is always appreciated when patients feedback and I will be delighted to share yours with the wider NHS Fife Team.

thanks again

Dr Andrew J Kinnon

Consultant in EM

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