Our 89 year old mother was admitted to Ward 12 in April 2020. The doctor there was truly excellent taking time to review all medication, treat my mother with kindness and empathy and earn the praise ' a wonderful doctor' from her. His holistic approach and superb communication skills should be hailed as pioneering in UK geriatric healthcare. He kept us fully informed every step of the way during the lockdown period. Sadly our father died from Covid 19 while mom was on ward 12 and the ward sister stepped in when we couldn't be with her. We will never forget her kindness that day. Other nurses and the OT team were also caring and supportive even checking on Mum after discharge from hospital to make sure she had everything she needed. Some of the night nurses/assistants let the side down as they appeared dismissive and quite uncaring especially when Mum was feeling particularly anxious. It's such a shame because the others mentioned above were true professionals and a credit to their profession. Thank you.
"Excellent doctor, ward sister and OT team on ward…"
About: West Heath Hospital West Heath Hospital Birmingham B38 8HR
Posted via nhs.uk
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