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"Superb treatment under exceptional circumstances"

About: North Devon District Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I really didn’t want to go to hospital, like many other individuals I was worried that I may contract COVID 19 and I did not want to put the NHS under unnecessary strain. In addition my wife has a very rare life limiting illness called LAM which meant catching COVID 19 could be fatal. She had been shielding for the last eight weeks and I really was very frightened for her health.

However I had no choice when about 1030pm one Wednesday I slipped whilst putting out the recycling. I put my arm out to break my fall which it did, but in the process I injured it badly. I knew immediately that I had either broken or dislocated it. The pain was excruciating.

My first thought was to get my wife to take me to hospital but this would potentially undo the last eight weeks shielding and in any case I could not get myself off the floor, so she called for an ambulance.

It is fair to say that from the paramedics at the outset of my treatment to the nurses, sister, doctors, orthopaedic specialist, radiologist and the staff disinfecting and cleaning the rooms I was in, the care, compassion and treatment was second to none.

The paramedics like all the staff I came into contact with were wearing various levels of PPE appropriate to their role. However even through the masks their concern for me penetrated the PPE and was conveyed in the tone of their voices.

Because I had a rota cuff tear repaired 12 months ago to my now injured shoulder the A&E Doctor woke up the on call orthopaedic specialist. I had a nasty dislocation which required me to be sedated to put back in place.

Because the staff did not want my wife to pick me up when I was ready for discharge they arranged for a taxi at the hospitals expense.

I did not get any names of the staff due to being in so much pain, I do know the Ambulance crew came from Ilfracombe to take me to North Devon District Hospital, Barnstaple and the A&E team were the night shift on Wednesday.

They are just a few of our wonderful NHS who are sacrificing their family life as the sister who was living away from her family to protect her son who had cystic fibrosis are doing. Some are also paying the ultimate price, with the loss of their lives to treat and care for us.

I want to thank everyone who I came into contact with during my treatment. Keep safe.

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Responses

Response from Lisa Townsend, Patient Experience & Involvement Lead, Northern Devon Healthcare NHS Trust 3 years ago
Lisa Townsend
Patient Experience & Involvement Lead,
Northern Devon Healthcare NHS Trust
Submitted on 19/05/2020 at 12:52
Published on Care Opinion at 16:56


picture of Lisa Townsend

Dear NKD

On behalf of the Patient Experience team thank you for taking the time to tell us your story, your feedback is valued. I have forwarded your comments to Dr Dodd, Emergency department consultant and clinical lead for major trauma. He has asked me to forward you the following reply:

I am really pleased that we managed to give you such a good experience here at the emergency department. I am also pleased that you felt you could come to the hospital at this time. We are going to extra lengths to make sure patients feel safe and are cared for by all the staff here at Northern Devon healthcare trust.

I would also like to thank you for taking the time to give such lovely feedback to us all. At this time we really appreciate the support we have received from the public. Thank you for keeping us smiling at work.

Best wishes,

Oliver

Emergency department consultant

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by NKD (the patient)

Thank you to both of you for your response, I did not expect it and it also makes my one finger typing worth doing. Kind Regards, NKD.

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