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"Exemplary service and care"

About: Norfolk & Norwich University Hospital

I attended green A/E via ambulance on 21/04/20 where I was looked after perfectly and later discharged. I again was brought to A/E by ambulance on 22/04/20 this time to Green Resus with a worrying cardiac condition and was transferred on 23/04/20 to the Acute Medical Unit and was later discharged. Yet again on 27/04/20 I was blue lighted in, this time to yellow resus in a worse condition, where I was constantly monitored and treated, before transfer to the Coronary Care Unit, where I was seen by a Cardiology Consultant, and medication prescribed,With a follow up arranged, before being discharged later in the day. My care throughout in all departments was superb, with reassurance, explanation at all interventions, kindness and at times humour. At a terribly busy time for all the hospital, with some departments in full PPE it showed the NHS at large and the N&N in particular in a fantastic, caring light and I am so grateful to every single member of staff.

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Responses

Response from Sarah Lynam, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 3 years ago
Sarah Lynam
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 16/09/2020 at 14:02
Published on Care Opinion at 14:02


Hello

I have just read your review left on Care Opinion, thank you for taking the time to write this review about the service you received. It really helps boost staff morale to hear positive feedback. I will forward this to the department.

Thanks again,

Sarah Lynam

PALS Manager

Norfolk and Norwich University Hospital

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