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"Pregnancy and Birth"

About: Lorn & Islands Hospital / Maternity care Royal Alexandra Hospital / Maternity care (Ward 31)

(as a service user),

I had an amazing experience being cared for during my pregnancy, birth and afterwards. I had a named midwife who I saw for most of my appointments and who really took the time to understand what I wanted from my pregnancy.
I wanted to have a very low intervention, natural pregnancy and birth and was supported in this despite the fact sometimes I was going against guidelines and advice. I was always informed of the risks and benefits but allowed the space to make the decision that was right for me and my baby.
I did not have an entirely smooth pregnancy (hyperemesis, and a small bleed in 3rd trimester) and even throughout these times I felt really cared for and supported, empowered to make the choices that were right for me and my family.
The only bit that I felt was not as positive was my time at the RAH, communication with me was at times condescending. I was not told correct information regarding appointment times and locations and so ended up wandering around different parts of the department to find where I should be. I had a scan that was to check the placenta's location and to see why I was bleeding but the sonographer did not tell me that information till the end of the scan (which was quite a long time whilst measuring different parts of the baby) thus making my partner and I very anxious that something was very wrong.
I achieved my planned home birth, my birth was amazing. It was epic and long and intense (compared to my first birth). I was lucky enough to have my named midwife there during labour, she came to see me at home to assess me and was really supportive despite me struggling emotionally. She asked me if I wanted her to stay but as I was still in early labour I said that I Was okay for now, when she came back later she recomended she stayed (which I agreed was the right plan). Things progressed quickly at that point and I had a fast a beautiful water birth. The second midwife arrived just in time!
Postnatally I got a possible infection in my womb. It was sorted quickly and efficiently.
I cannot fault the care I got, when more medical attention was needed it was there with all the experience and expertise that was necessary, when things could be more natural they were. It was the perfect balance and throughout it I felt respected and cared for.
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Responses

Response from Fiona Campbell, Clinical Governance Manager, NHS Highland 3 years ago
Fiona Campbell
Clinical Governance Manager,
NHS Highland
Submitted on 13/05/2020 at 16:33
Published on Care Opinion at 16:33


Dear homebirthargyll

Congratulations on the birth of your new baby! Thank you for taking the time to write about your positive experience of maternity care and your homebirth in Argyll.

Lovely to hear how well supported and respected your named midwife made you feel and that you felt empowered to make the decisions that were right for you and your baby.

I will make sure that the midwives in Oban know about your positive feedback which they will be delighted to receive.

I wish you and your family the very best for the future.

Kindest regards

Fiona Campbell

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Response from Jaki Lambert, Head of Midwifery - Argyll & Bute, NHS Highland 3 years ago
Jaki Lambert
Head of Midwifery - Argyll & Bute,
NHS Highland
Submitted on 18/05/2020 at 08:41
Published on Care Opinion at 08:41


Dear Homebirthargyll

Thank you for taking time to give such helpful and positive feedback regarding your care from the team in Oban, Lorn and the Isles.

I am glad that you felt supported in your choices and congratulations on the birth of your baby at home.

Your feedback has been shared with the team in Oban.

Kind regards

Jaki Lambert

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Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 21/05/2020 at 13:13
Published on Care Opinion at 13:13


picture of Rachel Pyle

Dear HomebirthArgyll,

Thank you for taking the time to send your feedback and congratulations on the safe arrival of your baby.

I am sorry to hear your experience at RAH was not positive and take your comments on board with regards to communication.

During scans our sonographers are concentrating and tend to discuss their findings at the end of the scan and I apologise this was not made clear to you.

Your feedback will be shared with the staff at our service.

Kind regards

Angela Duffy,

Lead Midwife

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