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WONDERFUL CARE

Story from nhs.uk

"WONDERFUL CARE"

About: Peterborough City Hospital

Hello. My Mum was taken to Peterborough Hospital by ambulance yesterday morning at 5am with chest pain. This isn't the first time this has happened, but this is the first time that I, her daughter, was unable to go with her because of Covid19. The ambulance service (which arrived within 5 minutes) and the staff at the hospital were, as always, caring, kind, thorough and professional. I wanted to say thank you on behalf of my Mum and our family. Thankfully she is home now after medication tweaks. You truly are heroes!

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 3 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 14/05/2020 at 08:53
Published on Care Opinion at 08:53

Thank you for taking the time to respond following your visit to our hospital. It is always a pleasure for our staff to read comments such as yours and I will ensure they are passed on.

This is a terrible time for all and I truly understand how painful for your family it must be not being able to attend the hospital, I would like to thank you all for your understanding and I hope you mum is recovering well.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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