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"Using the Psychological Resilience Hub"

About: Royal Cornhill Hospital / Psychological Resilience Hub

(as a service user),

I’m 29, have a long history of MH issues - mainly anxiety and obsessive compulsive disorder . I’ve had a lot of contact with adult mental health services both in the community and through Cornhill since about age 17 . Mainly long waiting lists, appointments at Cornhill that have required time off uni, then work, sometimes trips that can take 2 or 3 hours depending where you’re travelling from ... all very anxiety provoking and often I felt unable to talk properly to the doctor . Sometimes just in the Consulting room for 6 minutes . 

With the COVID19 crisis my mental health did decline a bit again , but I can honestly say I haven’t ever been more supported by a mental health team . Within 24 hours of the need being apparent I was given medication to help me in the immediate short term, and then longer term medication provided by my GP . I was given immediate access to mental health nurses through NHS24, and told I could phone as and when required . 

I was then pointed in the direction of the psychological resilience hub, and supported in doing a self referral .

Within 24 hours a psychologist phoned me; he understood immediately what I was needing. He understood my thought processes, and discussed things sensitively and with obvious massive knowledge . 

I felt so comfortable as I was at home, I didn’t have to travel, I didn’t have to wait and as a result I could immediately put into action the advice that was given , at the time that I needed the help . That’s not always been possible in the past at all, as the help can come six months after the breakdown if you see what I mean and by that time, some of your symptoms are gone past the point of managing ! 

I know the enormous value of being able to physically see, assess and examine a patient across all specialities (I’m a trainee AHP) but surely with patients who have an active diagnosis, who are relatively stable and perhaps already known to the GP, this could be a way forward ? It seems so much more convenient, more organised, and more sensitive to the needs of the patient . 

Thank you so much from a delighted patient, who sincerely hopes things will stay this way !!

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Responses

Response from Lynne Taylor, Consultant Clinical Psychologist, NHS Grampian 3 years ago
Lynne Taylor
Consultant Clinical Psychologist,
NHS Grampian
Submitted on 15/05/2020 at 10:31
Published on Care Opinion at 10:31


Dear Reassured3214,

Many thanks for your feedback about the new Psychology Resilience HUb. We really value your opinion and the information you have shared. This is a new way of delivering services and it is great to hear that you found this helpful. I was especially pleased to hear about how quickly you were contacted and how helpful the psychologist was. We are hoping to be able to continue this type of virtual service on a long term basis and your feedback really helps us build a case for funding and for the service to continue. I am so glad we could be of help and should you need support again you can refer in again and where possible you can speak to the same professional again. I do wish you well and hope you continue to find strategies to cope at this difficult time.

Best wishes,

Lynne

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