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Good care

Story from nhs.uk

"Good care"

About: Hinchingbrooke Hospital

My mum was taken in tonight no complaints abouts medical staff. But lady on reception very rude. I know they are stretched with the covid 19 but manners cost nothing. Not a good start son as you walk in.

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 3 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 14/05/2020 at 08:41
Published on Care Opinion at 08:41

I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience. 01480 428964.

I am very pleased that your mum was treatment with the medical staff was a good experience, and hope she is recovering well.

Kind regards

Bernadette Jacques

Head of complaints and clinical Risk

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