"Can't get an appointment for review"

I broke my leg and ankle tib and fib in mid April. I was told at A&E I would get a phone consultation review with the fracture clinic/ orthopaedics two weeks later. They didn’t ring me from the fracture clinic! So I rang them and took 11 phone calls to eventually speak to someone! Apparently I had got lost in the system! Then they made a phone appointment, for early May and again they didn’t ring me! So I rang them again and they told me off for not attending. But lo behold got a letter today 6th May proof it was definitely a phone consultation on Monday 5th May! I know they’re pressed and stressed but this is ridiculous. The person I spoke to said ‘we have made another appointment for next week! But when? I said I couldn’t get in and could I have a phone consultation! I felt that they were quite rude with me and said they'd phone you back. This was two days ago and still not rung back.

So no contact advice etc from when I sustained my injury! Not able to wear air boot too painful! My foot and big toes are swollen, purple at times ! So just bare leg hobbling about on crutches! Got 3 fractures tib and fib and possibly big toe! I’m worried about my ankle foot and toe! My husband is agoraphobic has COPD and a pacemaker for his heart so I’m a little stuck to get to hospital. Can’t get a taxi as difficult mobilising.

Yet in A&E they were absolutely superb so kind and efficient! The paramedics were superb, really most excellent.

I know everyone is stressed and pressed at present but you know a phone call may have helped as it’s near impossible to get to speak to someone as either there’s no answer or they hang up or get the wrong dept. I feel quite neglected!