I had to phone NHS 24 for my dad as he’d been unwell for a number of days and self care advice wasn’t very effective. As a healthcare worker myself I know how stretched and busy services like NHS 24 are and I only waited about 40 minutes before getting through to a lovely call handler. I can’t remember his name but he was very good he asked all the important questions and he reassured me that he would make sure my dad got the best possible care and help. He spoke to the senior charge nurse and they said a doctor would call me back. I was so surprised as within 10 minutes of ending the call with the call handler the doctor phoned. They spoke to my dad and were thorough on the phone before deciding that they needed to see him in person an appointment was arranged for 2340 which was very quick especially from the time the call was made. I’m very impressed with NHS 24 and LUCS especially given that times are very tough with covid-19.
He was then admitted to ward 72 at the Western and then moved to ward 74 after being confirmed that he tested positive for covid-19. He was well looked after in both wards and he said staff were really good. We are really grateful to the staff that looked after him and we are so glad to have him back home with us. Thank you so much. X
"Great care"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Western General Hospital (Edinburgh) Western General Hospital (Edinburgh) Edinburgh EH4 2XU
Posted by Dionnex (as ),
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