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"Life Savers"

About: St Michael's Hospital (Hayle)

An emergency admission mid-Covid 19 emergency with a 4 month old knee replacement that suddenly chose to turn septic. From the second I arrived and was greeted by Security and subsequently triaged in the car park to the moment I left 3 weeks later what a positive experience at a time when my life was a hint in doubt.

I arrived post surgery on a ward where I felt comforted and reassured. I would be there for 3 weeks having told my wife I would be gone for a maximum of 3 hours. The staff were absolutely amazing. The surgeons, the nurses, the auxiliary staff, the domestic and catering team, the administrative team ( post discharge ) .. thank you so much. A most impressive team and group ethos is present within St. Michael’s. I so want to mention one staff nurse in particular and I shall contact the hospital in some other way to name and praise. Thank you the St Michael’s team for your care, empathy, professionalism, knowledge and emotional support. You genuinely saved my life and always know that for a few rocky days I had lost my will to live. Thank you so much.

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Responses

Response from Shelley Jackson, Matron for Respiratory and Neurology, Royal Cornwall Hospitals NHS Trust 3 years ago
Shelley Jackson
Matron for Respiratory and Neurology,
Royal Cornwall Hospitals NHS Trust
Submitted on 29/04/2020 at 11:00
Published on Care Opinion at 12:13


picture of Shelley Jackson

Dear patient,


Although you were very unwell, I am glad that you had a great hospital experience and are now at home recovering.

I will make sure that this lovely feedback is shared with the entire team.

Many thanks

Shelley

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