"Put her wishes and feelings forward"

Thank you Shelly for the work you have done with a family member in relation to discharge planning. She did not want to engage with the care team until you became involved. You put her wishes and feelings forward, which enabled her and our family to achieve the result we wanted. Having challenged the decision about discharge, she  went home with a full package of care. As family members, we would like to thank you as we would not have achieved this result if you had not been at the meeting, you ensured that the least restrictive option was considered. Her husband says that no one had been listening to his wife’s wishes until you were involved.