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Excellent

Story from nhs.uk

"Excellent"

About: Royal Blackburn Hospital

Just got home after 3 days in RBH where I had a tendon repair op to my knee'

Everyone I came into contact with from the reception staff right through to the consultant surgeon was extremely professional, friendly and helpful.Every step of my procedure was fully explained to me in advance which really helped me.

The treatment and care I received could not be faulted and I can not speak highly enough of the quality of the staff

The hospital was welcoming and very clean amazing when you consider the difficult times we are going through.

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Responses

Response from Royal Blackburn Hospital 3 years ago
Royal Blackburn Hospital

Submitted on 27/04/2020 at 09:02
Published on nhs.uk on 29/04/2020 at 15:39

Thank you for taking the time to tell us about your recent visit to the Surgical Orthopaedic Department at Royal Blackburn Teaching Hospital for a surgical procedure to repair a tendon in your knee.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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