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Buzzer removed

Posted By Lwest

"Buzzer removed"

About: Aberdeen Royal Infirmary / Neurology (Brain, Spinal and Nerves)

(as a relative),

My Mother is on ward 204 and nurse removed the call buzzer from my ill mother, buzzers going unanswered for over 40 minutes before this.

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Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 3 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian

Submitted on 08/06/2020 at 13:53
Published on Care Opinion at 13:53

picture of Linda Oldroyd

Dear Lwest

I was very sorry to read this today (apologies for the delay). Patients being able to reach their buzzers is one of our main patient safety interventions that we can do. It is part of our falls prevention strategy. As such, buzzers being removed should never happen and I apologise that this did happened in an area I have responsibility for. I will ensure the Senior Charge Nurse is made aware of this situation and that she speaks to her team about it. If you have any further detail you could share with me to help me with any further investigation that might be possible please do get in touch. I can be contacted by email at loldroyd@nhs.net

Thank you for bringing this to our attention and please accept my apologies once again.

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