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"Birth of our first child"

About: Royal Cornwall Hospital (Treliske) / Maternity

(as a service user),

It has to be said that almost the entire staff we encountered during our 6 day stay in hospital were amazing. The midwives on the delivery suite were kind, considerate and supportive and made a difficult journey much easier. What I would say is that as the husband, being in theatre during the caesarean I felt somewhat out of control as little information was given as to what was happening (my wife had some complications that meant both delivery and stitching up after was not straightforward). Given I had severe anxiety about the whole birth process due to my mum passing away delivering me, I would have preferred some more frequent information to understand what was happening and why. It would be said that the consultant who performed the surgery was lovely.

After recovery we were taken down to the ward where we felt a little abandoned, especially as first time parents, the staff member who we asked for help made us feel a little inadequate but after that the remainder of the midwives, consultants and maternity support workers were brilliant - checking in on us when they didn’t need to and being very supportive. All but one staff member who came to visit my wife in the very early hours on our second night in regarding concerns over her bowel. The manner was both arrogant and abrupt and greatly upset both myself and my wife, to the point where another staff member ended up coming back into the room to apologise. This person may have expertise and everything may be very simple for them, but to us the situation was both frightening and upsetting - sadly I didn’t get the staff member's name but I feel they really need to revisit the bedside manner element of training!  

My only other criticism was the lack of catering for me as the husband - I couldn’t go home due to not being allowed back because of the coronavirus concerns and so I had to rely on my wife sharing some with me and a few “handouts” but this should be taken into account as husbands are likely to stay when their partner has had a c section to help and support and due to the lack of sleep etc. we also need to look after ourselves as well by eating well etc. and should not be expected to live out of a vending machine. Other than that the care at Treliske was second to none and we are forever grateful to the midwives, doctors and maternity support workers.

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Responses

Response from Trudie Roberts, Maternity Matron, Maternity, Royal Cornwall Hospitals NHS Trust 4 years ago
Trudie Roberts
Maternity Matron, Maternity,
Royal Cornwall Hospitals NHS Trust
Submitted on 20/04/2020 at 13:43
Published on Care Opinion at 13:43


Dear firstimedad

First of all let me congratulate you on the birth of your new baby. Thank you for taking the time to write to us, when you must be so busy with your new family.

I am sorry that our communication in theatre did not meet up to your expectations, I will pass this on to the theatre team. We do offer a post birth counselling service, which you may find beneficial. This service is run by our Consultant Midwife, who can be contacted via her e-mail Angela.bellamy1@nhs.net, I would encourage you to make contact as this service would be able to say why the delivery took place in theatre etc. the meeting could help to reduce or explain your anxiety around the birth.

If you do make contact with Angela we would also be able to identify the individual staff member who let the team down on the postnatal ward overnight. Being able to identify individuals enables us to put specific training in and give direct feedback. The direct feedback helps the individuals to reflect on their actions and alter their practice.

It is unfortunate that you were not able to purchase food whilst you stayed with your wife. We are undergoing changes on the postnatal ward at present. We are in the process of constructing a patient and family kitchen area, which will stock a few basic items. Unfortunately due to the present climate these works have been delayed but will be completed as soon as possible.

Once again thank you for posting your review and please do make contact as suggested above.

Kind regards

Trudie Roberts

Maternity matron

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Response from Georgina Watson, Chair, Kernow Maternity Voices Partnership 4 years ago
Georgina Watson
Chair,
Kernow Maternity Voices Partnership
Submitted on 20/04/2020 at 15:39
Published on Care Opinion at 16:37


Dear firsttimedad,,

Thank you for taking the time to share your feedback on Care Opinion, your feedback is invaluable to staff to support the improvement of services for future families. Kernow Maternity Voices Partnership would like to invite you to use your lived experience of maternity care to get involved with our committee. We are a committee of local women, birthing people,fathers, partners, antenatal teachers, birth workers, businesses and maternity professionals working together in partnership to make positive changes to maternity services in Cornwall & the Isles of Scilly.

You can find and contact us on social media:

www.facebook.com/kernowmvp

www.twitter.com/kernowmvp

Please do get in touch,

Georgie Watson

Chair of Kernow Maternity Voices Partnership

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Update posted by firsttimedad (a service user)

Thank you Trudie,

Really appreciate you taking the time to review our feedback and respond. We have already engaged with the birth de-brief service through our Health visitor - we’ve had a letter about this today so will look forward to undertaking this. Appreciate your other comments as well but please be assured that the feedback I gave in detail covered only a tiny proportion of all the staff we engaged with during our 6 day stay and everyone else was fantastic.

Georgie, thanks for your response as well, I have found your page on Facebook and liked it so I will be able to see posts etc. If there is anything else I need to do please let me know.

Kind regards

Response from Trudie Roberts, Maternity Matron, Maternity, Royal Cornwall Hospitals NHS Trust 4 years ago
Trudie Roberts
Maternity Matron, Maternity,
Royal Cornwall Hospitals NHS Trust
Submitted on 21/04/2020 at 11:41
Published on Care Opinion at 11:41


Dear Firsttimedad

I am so please that you have been have been in contact with the debrief team.

Enjoy this time with your little one

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