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Excellent care

Posted By aklr2628

"Excellent care"

About: Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit

(as the patient),

I attended to MIU at QEUH as I had injured my ankle whilst running. The care I received was excellent;   I was seen and triaged quickly by the nurse and then seen by one of the physiotherapists. He was extremely knowledgable and thorough with his exam and I was sent for an x-ray to rule out a fracture. I was seen very quickly in the radiography department all staff were very kind and caring and put me at ease. I returned and was seen by the physiotherapist and one of the orthopaedic doctors, diagnosed with a stress fracture and given some very helpful advice on how to manage this and aid my recovery. The whole experience was very easy all staff were extremely knowledgable and caring and the service ran very smoothly and efficiently, I am so very thankful to all the staff   involved in my care on this day.  

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 17/04/2020 at 16:03
Published on Care Opinion at 16:03

picture of Rachel Pyle

Hello aklr2628,

I'm sorry to hear that you've injured your ankle!

Thank you for sharing your lovely post with us on Care Opinion. I'm so pleased that you found the staff to be caring and that the service was smooth and efficient. I will pass your thanks on to all the staff at the Minor Injuries Unit. It is always heartening to hear such lovely feedback.

I wish you a speedy recovery and hope you can get back to running soon!

Very best wishes,

Rachel

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