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Feeling neglected when I get so much support from medical st...

Posted By ACelia

"Feeling neglected when I get so much support from medical staff"

About: The Royal London Hospital / Colorectal surgery

(as the patient),

I am on Stelera medication. To find that my appointment for my due treatment had been deleted. 

Currently having a flare up because of an ibd nurse. Waiting for medication that cannot be stopped - booked by head of ibd. Prior to the nurse deleted my appointment date details. I’m a patient suffering from a bowel obstruction. 

My feedback, where is the urgent care for an IBD patient. Nurse needs to take more care. I usually give my honest and happy feedback being under the best medical care. 

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Responses

Response from Central Complaints Inbox, Barts Health NHS Trust 4 years ago
Central Complaints Inbox
Barts Health NHS Trust

Submitted on 16/04/2020 at 14:34
Published on Care Opinion at 15:27

Dear ACelia,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – telephone 0203 5942040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci, Central Complaints Officer

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