"Rubbish"

I telephoned for an appointment and expected to wait around two weeks, especially as it was of a musculoskeletal nature. However the receptionist laughed down the phone and said your looking at nearer 5 weeks for an appointment as your none urgent. Eventually after much discussion she relented and I had a phone consultation the next day. Maybe if she had delivered the news with empathy it wouldn’t have been so bad. In the end it turned out it was more urgent than I thought so waiting wasn’t a good idea.