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"Impeccable treatment from Consulants to cleaners"

About: William Harvey Hospital (Ashford)

On 29th January 2020 I was taken by ambulance to A& E with a blocked artery but a nurse from cardiology spotted my information from the readings sent by the extraordinary ambulance team. She came to find me & I was whisked up to the Cardiology Department. After a quick discussion of the risks attached to the procedure I was treated immediately A clot was removed and a stent inserted into the damaged artery. This prompt action undoubtedly saved me from lasting damage and probable disability , even death. Another problem was spotted during the procedure so I was scheduled to have a similar stent inserted in the other suspect artery before discharge. The initial procedure took approximately 3 hours from our first call to 111 to being nursed and monitored closely that evening. I now have 2 fully functioning stents, a supply of medication & a wealth of information about rehabilitation.

I simply cannot thank all those involved, including the nursing , cleaning & kitchen staff for their professionalism which in every case was carried out with kindness , compassion and good humour. Whilst I was there I witnessed the care given to my fellow patients and I can honestly say it was equally compassionate and of an exemplary standard. Thank you all for giving me and so many others our lives back.

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Responses

Response from William Harvey Hospital (Ashford) 3 years ago
William Harvey Hospital (Ashford)
Submitted on 24/07/2020 at 12:23
Published on nhs.uk at 12:24


Thank you for your kind comments, we are pleased to understand you were treated so swiftly and compassionately. We have passed your comments to the department so they can be aware of your thanks.

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