This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Amazing"

About: Lakeside Unit

The staff are all very helpful and nice. I never once have felt looked down on or dismissed. Every step of the way I have someone explaining next steps and what I should expect, as well as allowing me to decide what form of therapy I think would work best for me. I've only spoken to my therapist once so far, but she was so welcoming and understanding, even apologising for the long wait time for appointments (Which really isn't their fault, between COVID and being busy, and I never felt like the wait was too long).

Thank you all for being there. It is very hard for me to talk about my feelings and to work through them, you've all been so amazing, and I'm so excited to get the tools to help work through my problems on my own terms. I haven't attended too much as of yet, I've just started, but I feel hopeful for the first time in so long. Best wishes and I hope everyone stays safe.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust
Submitted on 17/04/2020 at 16:55
Published on Care Opinion at 16:55


Dear Story from nhs.uk,

Thank you for your positive feedback. I am pleased to read that you had a very helpful experience with a therapist in the Lakeside Mental Health Unit.

I will ensure that you feedback is shared with the Lakeside Unit team.

Best wishes

Paul Gibbs

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k