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"disappointing aftercare"

About: Nuffield Health, Newcastle - Upon-Tyne Hospital

I had a gynaecological procedure on Jan 3rd. at my follow up appointment on 10th fab I was informed that the biopsy had shown that all was not well. I had a CT scan 2 days later and had to chase the results after a month of no contact. Eventually I was told that the scan was good but they were still waiting for the pathology results and I would be contacted. As of today 2nd April I have had no contact at all. Find it hard to believe that these results have taken 3 months. Unprecedented times I know, but to be left not knowing whether I am well or not??? Extremely disappointing to say the least.

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Responses

Response from Nuffield Health, Newcastle - Upon-Tyne Hospital 4 years ago
Nuffield Health, Newcastle - Upon-Tyne Hospital
Submitted on 03/04/2020 at 17:03
Published on nhs.uk on 04/04/2020 at 16:31


Dear Patient,

Thank you for taking the time to provide this review. We take the welfare of our patients very seriously and we would like to apologise for any concern these delays have caused. Would it be possible to email some further information regarding this recent experience to customer.relations@nuffieldhealth.com and we will investigate this further, on your behalf.

With regards,

The Senior Management Team,

Nuffield Health Newcastle Hospital

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