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Our son

Posted By BusyMum3

"Our son"

About: West Cornwall Hospital (Penzance) / Urgent Treatment Centre

(as a parent/guardian),

We have a little boy who is severely autistic, no speech or understanding of the spoken word. He had a incident on the slide at home. He was in obvious pain and continues to be with his elbow/arm. The nurse practitioner, registered nurse, radiographer and receptionist were kind and understanding. With all of the added pressures they were kind and understood my son’s communication difficulties. I am truly grateful for the team seeing my son so quickly and ensuring the correct advice was given. Please pass on our thanks.  

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Responses

Response from Laura Fletcher, Clinical Pathway Navigator, Clinical Oncology, Royal Cornwall Hospitals NHS Trust 4 years ago
Laura Fletcher
Clinical Pathway Navigator, Clinical Oncology,
Royal Cornwall Hospitals NHS Trust

Submitted on 07/04/2020 at 15:55
Published on Care Opinion at 15:55

picture of Laura Fletcher

Dear BusyMum3,

Thank you so much for your lovely feedback regard you and your son's journey here at Royal Cornwall Hospitals NHS Trust. It is always wonderful to receive feedback like this, especially during such difficult times.

I have forwarded your comments to our team at West Cornwall Hospital's Urgent Care Centre and also to our Learning and Development team. We will ensure that your comments are heard by the lovely staff who looked after you and your son's needs.

Kindest regards

Laura Fletcher

Patient Experience Administrator

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