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ECS

Posted By PH54

"ECS"

About: Colman Hospital

(as a service user),

We were referred to the service as part of my complex care package; I have MND and speech and communication and overall autonomy is severely challenged.

We have primarily dealt with Helen who has been extremely helpful and despite the Covid-19 pandemic we were able to carry out an assessment by Skype and we are so grateful that we have effectively identified environmental controls that will help us manage our home.

What was good:

1. responsiveness

2. listening

3. creative problem solving

4. adaptable

More about:
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Responses

Response from Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust 4 years ago
Christine Little
Patient Experience Lead,
Norfolk Community Health and Care NHS Trust

Ensure the patient, carer or family member voice and experience is heard, acted upon and used to help services know when care and treatment works well and where it can be improved.

Submitted on 31/03/2020 at 13:54
Published on Care Opinion at 13:54

Hello PH54

Thank you for taking time to post a comment about the ECS service at Colman Hospital. It is good to know that, via Skype, you were able to have your assessment and been able to then identify environmental controls that will help you manage your home.

I will ensure your message is passed on to Helen and team.

Kind regards

Christine Little, Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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