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Useless follow up.

Posted By Shocked Patient

"Useless follow up."

About: Addenbrooke's Hospital / Rheumatology Hinchingbrooke Hospital / Rheumatology

(as a service user),

The communication with me as a patient has been non existent, and when I was lucky enough to gain contact I was fobbed off, ignored then lied to. I have transferred to Addenbrookes, got treated with respect and given a completely new diagnosis which is responding to treatment. I say again, Hinchingbrooke rheumatology was useless to me, and I will keep clear.  

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 4 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 09/04/2020 at 08:51
Published on Care Opinion at 08:51

I am very saddened to read your comments and I would like to apologise that you did not feel you had been treated appropriately, as this is not how we as a Trust want any of our patients to feel.

I am very pleased to hear that you are responding to the treatment you have received from Addenbrookes. I wish you all the very best and hope you continue to improve.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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