"Too many patients, poor Reception"

My experience was poor from the point of registering. Told it would take 3 days post my submitting all documentation. 2 weeks went by heard nothing. Went back as needed repeat prescriptions, told I would have to see a doctor and it would be another 2 weeks. Made an appointment. Turned up for my appointment computer said no appointment, receptionist said we can do nothing make another appointment. After trying logic to understand what had gone wrong and to try and get my repeat prescription some other way I left exasperated and stressed. Knowing I had a booking I went back a few minutes later and tried to reason logically. After much searching it turned out there was an appointment with a doctor with no name against it. No apologies. I had to go to the hospital, they prescribed an aggressive course of steroids 6 weeks to try an cure a bad problem with an eye. I had already had an operation on the eye. The hospital gave me 4 weeks and told me to request the 2 weeks from my GP surgery. The hospital sent the letter to the surgery and I made sure it was received and on record together with the medication. 8 days before I required the 2 week repeat prescription I submitted the documentation. I was going on holiday in 8 days time. After 5 days I tried to get thro to the practice. No luck. On the 7 day I got thro and was advised the practice pharmacy had refused to prescribe saying I had enough. I don’t use the practice pharmacy. I was stressed and pointed out that 28 days had passed and while I may have some left in the current bottle the medical advice for eye drops is discard after open for 28; days. With one day left the reception told me to go back to Moorfields. Stressed I raised my voice I did not swear the receptionist put down the phone. Fundamentally for serious problems (potentially going blind in one eye) a receptionist or pharmacist should not be making judgement calls. My wife called and at the 7th hour while I was traipsing across town tonMoorfields A&E they informed my chosen pharmacist to prescribe. On the morning we were due to fly I had to go and collect. Ok in the end but dreadful judgement. No apologies. No follow up from the practice manager.