"Impressive care"

About: Croydon University Hospital

From the first referral at the breast clinic to the final follow up, I have had superb care here.

The consultant and all his staff treated me at all times with such professionalism and efficiency, but also in a manner which was reassuring and friendly,so that my long standing anxiety and fear of hospitals has been hugely reduced.

The consultant was careful to explain all the procedures and communicated perfectly throughout, so I felt fully involved. It The operating theatre and recovery staff were all lovely too, showing kindness and a sense of humour. I felt cared for and as if my experience was important, despite the department being particularly under pressure that day.

Thank you to the wonderful consultant, surgery assistants and nurses for making my procedure as stress free as it could be.

Story from nhs.uk

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 2 months ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 01/04/2020 at 10:19
Published on Care Opinion at 10:19


Thank you for taking the time and trouble to share your experience with us; we welcome and value all feedback regarding the quality of care that we offer and it is always a particular pleasure to hear positive stories like yours.

It was also good to read that your long standing anxiety and fear of hospitals has been hugely reduced due to the care that you received by all the staff involved with your treatment.

I have passed your thoughtful comments on to the teams involved in your care who I am sure will be pleased to know what a difference their efforts have made.

Best wishes for your continued recovery.

Sarah Pritchard, Senior Quality Lead, Patient Experience

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