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A relief!

Story from nhs.uk

"A relief!"

About: Northumbria Specialist Emergency Care Hospital

Had to go to A and E about 9am on Thursday 12th March due to acute urinary retention following a prostate biopsy procedure at WGH 2 days previously. In real pain. Seen by Triage Sister within 2 minutes, had a bladder scan 5 minutes later and a catheter fitted to relieve the pressure in another 5 minutes. So glad to be prioritised and seen so quickly. All staff very friendly and efficient. Knew their jobs and did them well.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 4 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 19/03/2020 at 15:54
Published on nhs.uk on 20/03/2020 at 09:07

Dear Sir,

I’m glad to hear that you were seen so quickly in our Emergency Department, I can’t imagine the pain you were in. I’m pleased that the staff provided you with friendly, efficient care and gave you the treatment you needed. Thank you for taking the time to share your comments with us, they are gratefully received. I will share your thanks with the ED staff today.

Take Care,

Tracy

Tracy Bruce

Head of Patient Experience

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