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"Fantastic experience in A and E "

About: Worcestershire Acute Hospitals NHS Trust

My husband had an accident at a holiday home we had just arrived at in Ludlow after a 3 hour journey down from Liverpool. He ran into a glass door and pushed his tooth through the vermillion border of his upper lip splitting it straight through, rather unpleasant. I called Kidderminster minor injuries explained the injury and the said they could only send us to Worcester A and E which was a 50 minute drive away.

From the moment we arrived at A and E we had an exemplary experience. The check in admin team were efficient. We only waited 10 minutes for the triage nurse, she was marvellous, very thorough and reassuring. Max-Fax was bleeped and they came to the rescue. They were confident, knowledgeable and a delight from start to finish. The work was extremely neat and they sorted us out in no time.

I am a dentist and work in the NHS myself. I know the enormous pressure they are under at present and want to say a massive thank you and well done to your A and E team. I can’t sing your praises enough. You’re a credit to the profession!!

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Responses

Response from Worcestershire Acute Hospitals NHS Trust 4 years ago
Worcestershire Acute Hospitals NHS Trust
Submitted on 16/03/2020 at 13:34
Published on nhs.uk on 18/03/2020 at 09:55


Mrs Ryan,

Thank you for leaving us your feedback; We will share your kind comments with the responsible management team for the area so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 46785.

Regards,

Patient Experience Team

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