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"An appalling experience avoid this practice "

About: York House Medical Ctr.

o recently had cause to transfer to this surgery having moved to the area , the first appointment for my regular injection was met with “what are you here for today” and when I explained they asked if I had bought my injection with me ? So then after much explaining I am given a prescribing and asked to reappoint , when I tried to reappoint I was told the doctor wanted to speak to me , which took her a week to do , to be told I needed an urgent appoint meant for tests , so I make one which took nearly another 3 weeks , today I arrive in plenty of time but couldn’t park eventually arring exactly six minutia late , to be told that I couldn’t be seen today , I have now been 2 months without my routine injections and meds , I am giving blood pressure readings considered high enough to be dangerous and I get not one ounce of empathy or understanding from this practice which must be avoided at all costs

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Responses

Response from York House Medical Ctr. 4 years ago
York House Medical Ctr.
Submitted on 13/03/2020 at 21:53
Published on nhs.uk at 21:54


HI, thank you for your feedback. This is dated 29/10/19 however has only just been published for comment. I am so sorry to hear you feel you have had a poor experience at our surgery. If you would please contact me either by phone or email donna.davies12@nhs.net I can look into the circumstances and ensure this does not happen again. Staff at the surgery work extremely hard to provide a good a

patient experience, so if this has not been the case, I need to investigate to provide feedback and training to staff concerned. Again, I apologise for your upset. Donna Davies - Site Manager

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