"Great compassionate care"

Last year when my mum was was suffering for a long time with an ulcer on her leg. The Dermatology/Tissue Viablity Team helped her to recover and I remember her saying how utterly lovely one member of staff - Heather  was and how that she hugged her when it was all cleared up. 

My mum really appreciated the great care care. Unfortunately mum passed away last May but I wanted to just say thank you for helping her at a time when she was really struggling.

All too often the hospital staff hear negative feedback and I know how much Mum appreciated that hug!