"Very disappointed"

I had to travel 9miles to appt country lanes unfamiliar to me told nearest to my address which was so stressful! I do not live in the countryside plenty of towns near. Seen 10mins late so was about to leave as anxiety gripping me. Told 45min assessment only appt which shocked me. I expected at least to be given some techniques to help me. Admin was the priority not my immediate state and need for help. Told - if I don’t do this I will get the sack! So more concerned about yourself then. I understand the need for some admin yes but not the whole appt. I had also filled out the form sent for me to fill in and bring. I was told I may not see same person each appt! Couldn’t be seen again for three weeks when assessment would be completed? Thought we had done that ? Given booklet on handling panic attacks and told when being rushed out of the room and given a physiotherapy type scenario that given help, or words to that effect, was ok but it’s ultimately up to me, which I understand but positive helpful suggestions of how to cope is also desperately needed. I was in a much worse state for days after the appt as I had thought that Talkworks would deliver a professional positive service but sadly no. I will not be going again, not least because an 18mile round trip is ridiculous when in a stressed anxious state and hope of it helping me is quite the opposite now.