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"End of life care A&E Wexham Park"

About: Frimley Health NHS Foundation Trust

Would just like to say something in support of our NHS.

This evening we had the sad experience of losing someone close to us in Wexham A&E.

Despite the current strain on the service, we were without exception, treated with respect, compassion and outstanding professionalism. As ex NHS staff myself I understand how difficult it is to present a consistent and sympathetic front under such strain. From housekeeper to senior Consultant we were treated with empathy , love, and respect, nothing was too much trouble nor patience tested when faced with a confused ,scared elderly dementia gripped loved one.

Iam bursting with pride for our NHS tonight.

Please treat it with the care and respect it deserves, so that in your unfortunately time of need it will treat you the same as it has us tonight. 😥

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Responses

Response from Frimley Health NHS Foundation Trust 4 years ago
Frimley Health NHS Foundation Trust
Submitted on 11/03/2020 at 09:03
Published on nhs.uk at 20:02


Dear Louise

What lovely words to read, I am so sorry that you have lost a loved one but glad that the ED team gave you all the care and respect that you of course deserve. To find the time to leave a comment at such a time means a lot to us and I have forwarded your comments to the Head of Nursing and Chief of service for the department, I was myself proud when I read your comments of our staff and the NHS. We are as, I am sure you saw, in really challenging times within our ED department, we have had a tough winter and remain extremely busy but our staff always try to give the best service they can.

I wish you and the family our best wishes

regards

Michelle Youens

Head of Patient Experience

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