"Shockingly poor "

My epilepsy medication was was stopped by the practice because I was informed that I needed a medication review. Having had to wait just under two weeks for an appointment despite my medication running low on the day my appointment was cancelled due to a no show by the doctor or nurse carrying out the review. The worst part about this is the administrative team simply lie straight to your face saying messages were sent out about the cancellation when they clearly had not. Had I not arrived at the practice on the day of the appointment they probably would not have even thought or cared about booking a new appointment or has the foresight to think that medication reviews are a very serious matter for some patients. This is not the first time I’ve had these types of issues with his practice and it is simply another event in a long line of incidents. Completely unacceptable and frankly bordering on negligent.