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"Outstanding care"

About: Hospital Of St Cross (Rugby)

Having had a previously poor surgical experience at a different hospital, I was anxious about having a hip arthroscopy. I needn't have been as the experience I had on Cedar Ward was positive from start to finish. The staff were all professional, dedicated, hard-working and caring. I felt well looked after and the nurses and auxillaries were always patient with me even though they were run off their feet. Everyone involved in my care was warm and friendly, from the physios, surgeon, ODPs and anaesthetist, to the nurses, auxillaries, porters and catering staff. They all did their bit to make my stay a very pleasant one. It was well organised, well managed and I wouldn't hesitate to recommend the orthopaedics day surgery unit. Thank you.

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Responses

Response from Hospital Of St Cross 4 years ago
Hospital Of St Cross
Submitted on 11/03/2020 at 13:17
Published on nhs.uk at 20:16


Hello Emma, thank you for taking the time to share your recent positive experience of Orthopaedics at the Hospital of St Cross. I was pleased to read that your hip arthroscopy went well and that your experience was friendly and helpful. I will pass on your kind words to the team on Cedar Ward. Thank you again for sharing your kind words, we appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203

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