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Being unable to give feedback via text

Posted By Lollgould

"Being unable to give feedback via text"

About: Churchill Hospital Wycombe Hospital / Clinical haematology

(as a service user),

Both my husband and my father have recently received outstanding treatment at high Wycombe hospital and the Churchill hospital in Oxford.

Having attempted to reply many times to offer feedback for the outstanding care I am furious that I can’t respond. 

I now understand it is because my Virgin media phone provider doesn’t allow us to respond to the NHS 808 70 number. ( and other short numbers).

Therefore feedback good or bad from virgin customers won’t get through to these hospitals. Appears to have been a problem since 2018. 

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Responses

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 4 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 12/03/2020 at 16:02
Published on Care Opinion at 16:02

Dear Responder

I am sorry to hear of your frustration of not being to participate to leave the feedback that you would like us to have. we have been using sms to improve accessibility to our patients to tell us how they feel about the care they have received.

I would like to invite you to contact me directly to give us your feedback and I will ensure it is included in the larger data base of feedback we have.

I am so pleased to hear that your experience has been positive and it would be great to hear from you so I could personally take your story. Please email me on anthony.banton@nhs.net alternatively please telephone me on

Tel: 01494734481

Mobile: 07920765628

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