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"Urgent assistance was required after wife being discharged"

About: Dumfries & Galloway Community Services / Rapid Response Team Dumfries & Galloway Community Services / Single point of contact service

(as a relative),

My wife was discharged from hospital, I was struggling with the mobility of my  wife due to, not having the proper equipment in home. a couple of days later I contacted the oncology department where my wife was attending, As I had know idea where to turn to, They contacted the SPOC, and with in 1: 5 Hours of the call I was visited by a    member  of the Nithsdale community Rapid Response team, this service is run by NHS Scotland, The ANP who attend was very professional towards my wife and myself, The ANP took vital signs etc from my wife and assessed my home to see what equipment would be appropriately need for my wife, and my self from injuring either party when my  wife needed toilet, washing and general mobility around the house, after the assessment all equipment was delivered in the matter of 2 hours which make a great difference on the care and well being of my wife and my self. I had to contacted the above, approximately 7 days later to request an other piece of equipment once again the above team delivered the equipment in hours I cannot thank the superb staff enough, for there professionalism and kindness when one is at a loss.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 4 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 10/03/2020 at 16:35
Published on Care Opinion at 16:35


picture of Michaela Cannon

Thank you very much for your feedback Very grateful Individual who was at a loss.

I am very pleased that the Single Point of Contact and Rapid Response Function were able to assist you and your wife in a timely manner.

The addition of an ANP to community services has made a tremendous difference to keeping people safe and well at home.

Thank you again for taking the time to feedback and please do not hesitate to contact the Single Point of Contact again if we can assist you or your wife with any queries regarding Health and Social Care on 030 33 33 3001.

Kind Regards

Ruth Millican

(Clinical Lead Nithsdale Community)

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