"Great care "

I have not had any trouble making a telephone appointment since the phone queue system was introduced so I am surprised at the issues people have had. I find the receptionists very nice and efficient. When I call up I have always been called back promptly by my usual GP who is very nice and professional, and is one of the senior doctors at the practice. This is super helpful as often phone advice is sufficient and I work so this avoids unnecessary time off for a face to face appointment. Most of my calls have been about my kids and for some time I have always been called back by the same GP, and I feel better for having that continuity though understand it might not always be possible. Whenever she has said something just needs watching rather than antibiotics, and to call back if it gets worse, she has been right. Today I called about my son and she offered us an appointment to come in straight away to examine him. She had a great manner with him and saw he needed antibiotics and quickly prescribed them, gave me info about why it had likely happened and what to look out for in future. I’m really happy with the care we got today and for the last few years. I have no trouble recommending this practice.