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Useless waste of time

Story from nhs.uk

"Useless waste of time"

About: Healthshare Ltd

I received a letter from you dated 13 Feb stating that my referral had been assign to the MATT Triage Service stating that I would be contacted by one of two parties depending upon their decision.

I have phoned, and eventually got answer - rather than the message that no agents on line at this time, (I have had this message six times at various times).

I was told that I should get a letter within the next 7 days. This has not happened.

My complaints are:

1. If they advertise times to call 8am to 6pm Monday to Friday, there should be agents available to take the call

2. Had one one read my notes they would have seen a diagnosis by a consultant from the JR trauma unit from Dec 8th 2019. Was there any need to go to triage?

3. I am entitled to ttreatment, as per the Armed Forces Covenant, why has this not been followed?

4. How long before your PALs service acknowledges an email sent to them?

How much longer will I be expected to wait to hear from you to discover when and where my next appointment will be?

I do not have high hopes!

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Responses

Response from Healthshare Ltd 4 years ago
Healthshare Ltd

Submitted on 05/03/2020 at 10:09
Published on nhs.uk at 12:58

Thank you for your feedback and apologises for any inconvenience caused to date. We take all complaints seriously and in order to investigate this fully we would require some further information from you. If you can please contact pals@healthshare.org.uk with your name and contact details we will be able to make contact with you directly. We look forward to hearing from you. Many Thanks.

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