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Professional and kind service

Story from nhs.uk

"Professional and kind service"

About: Queen Alexandra Hospital

The service from the 111 calls, to the ambulance crew and staff in A&E, was excellent and very friendly. Put me at ease while I was in a lot of discomfort, the staff kept checking on me throughout the night. They were all very patient and understanding. The experience was excellent from start to finish.

Many thanks

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 4 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 25/03/2020 at 15:42
Published on Care Opinion at 15:42

Thank you for sharing your positive comments about your experience. I will share these with the Team who will be delighted to hear that things went so well.

I hope you're recovering well at home now.

Kindest regards

Marion

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