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"My treatment at Hairmyres Hospital East Kilbride"

About: Lanarkshire Community Services / Adult Mental Health Services University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Mental Health (Wards 19 &20)

(as the patient),

I went to A& E after suffering emotionally and physically from a bad weekend of substance misuse and past issues. I was in severe distress and didnt know where else to turn to. I was took aside so I could explain and give my details in private and was allowed to sit in the Triage area instead of out in the main waiting area. The staff were exceptionally kind, comforting and understanding. I had to wait a few hours to see a Mental Health Nurse as they were busy with another complicated case. My sister is a Nurse iand after her shift she came and sat with me and did everything for me from contacting parents and getting me water to checking on the situation and my well being. A nurse named Thomas then took me to a bed and talked to me about what happened and helped me out even as much to clear the sweat from my head. He took my vitals and helped me drink water as my hands were uncontrollably shaking. He gave me meds and I started to calm down. Soon after I seen a man from the Mental Health Team. He basically said he couldnt treat me mentally until I was fit enough medically. I was then discharged but Thomas referred me to the Substance Misuse Team for the following day. Since then ive been 3 times to the Substance Misuse Team and have been treated by a nurse named Linsay. I cannot explain enough how helpful and supportive she has been. She seemed very knowledgeable and gave me all the connections and information I needed. She also referred me to (CAReS). I was offered to come back and see her again but ive been given enough help to go forward. The nurse at Reception, my sister, Thomas and Linsay I want to thank from the bottom of my heart. If it wasnt for them I honestly dont know where I would be right now.

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Responses

Response from Tracy Coyle, General Manager, Mental Health and Learning Disabilities and Addiction Services, NHS Lanarkshire 4 years ago
Tracy Coyle
General Manager, Mental Health and Learning Disabilities and Addiction Services,
NHS Lanarkshire
Submitted on 03/03/2020 at 14:58
Published on Care Opinion at 17:41


picture of Tracy Coyle

Good Afternoon Anxdis,

Thank you for taking the time out of your day to provide us with feedback on your experience of our services. I am sorry to hear that things have been difficult for you. Being treated with dignity and respect should always be how someone feels and I am heartened to hear that this was your experience. I would also like to acknowledge your own hard work in engaging with support. Healthcare staff thrive on knowing we have made a difference. Once again thank you and take care.

Tracy

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